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Refund policy

Return & Refund Policy

  • Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • The Mikigup does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.


Returns & Exchange

In case after receiving your order you wish to return the product, you can return the same in its original condition with tags and invoice within 15 days of receipt.

Specific Product category like Masks are not returnable.

Pierced products such as earrings cannot be returned for hygiene reasons.

Products purchased from the website cannot be returned or exchanged at the stores.

Product purchased in Buy 1 Get 1 Offer, can only be exchanged & can’t be partially returned.

If customer wants to return/refund both the Products purchased in the offer, Needs to be returned for Refund.

Any query related to short Quantity shipment/Shipment Tampered/ Product Damage or any other issue related to shipment delivered should be raised within 48 hours from the time of Delivery. Any query raised after the TAT won’t be resolved.